Company & User Account Settings
Information on how to create, edit, and manage accounts and how billing works on the platform.
Account Setup and Change
- I forgot my password. How do I reset it?
- How do I manage my email notifications and preferences?
- I’m trying to create a new user account but haven’t received my email verification link. What should I do?
- What are the different permission levels for team members?
- How do I invite team members to my organization?
- I can't find my company when trying to sign up. What should I do?
- What's the difference between a user account and a company account?
- How do I create an account on the Clarity Media Partners platform?
- Why can't I log into the platform after creating my account?
- Why am I getting an error when trying to create a new user account?
Company Account Management & Billing
- How long does company account approval take?
- Can I change my company information after approval?
- What payment methods will be accepted?
- What information do I need to provide for company account verification?
- Will invoicing for sponsorship purchases be facilitated through the platform?
- What are the payment terms for sponsorship purchases?
- I have approved bookings now, but invoicing doesn't start until August 1st 2025. What happens to my current orders?