---
title: I’m trying to create a new user account but haven’t received my email verification link. What should I do?
description: guidance for new user who has not received the email verification link when trying to create a new account through the platform
---

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# I’m trying to create a new user account but haven’t received my email verification link. What should I do?

If you haven’t received your email verification link yet as part of creating your new user account, wait for at least 5 minutes and refresh your email inbox. If you still haven’t received it, check your spam folder to make sure it didn’t land in junk.

If you still haven’t received your link, please reach out to us at [support@claritymediapartners.com](mailto:support@claritymediapartners.com) or by submitting a support form through our platform and we will help you out!

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